FAQ

Single colors let you build your own color selection. Split cakes combine several colors in one cake for multicolor, one-stroke designs. Palettes bring multiple colors or split cakes together in one set. Check each product listing for its size and included items.

Our water-activated face paints are used with a damp brush or sponge. Start with a small amount of clean water and gently work the applicator across the paint to pick up color. Follow the directions on your specific product label.

Refer to the label on your specific product for ingredients, intended uses, and warnings. If you need information before ordering, email us with the product name and shade. Directions and suitability can vary by product and color.

Do not assume every shade has the same permitted uses. Follow the restrictions on the specific product label. If the intended use is unclear, contact us before applying it to that area.

Follow the removal directions on your product label. Use gentle motions rather than scrubbing, and do not use household cleaning products on skin. If you need product-specific guidance, email us with the product name and shade.

Color transfer or staining can vary by shade, fabric, and use. Protect clothing and nearby surfaces while painting. Follow the product label for removal and the fabric care label for laundering; we cannot guarantee stain-free results.

Water activation does not mean a product is waterproof or sweatproof. Check the specific product label before choosing paint for swimming, heavy perspiration, or wet conditions. Contact us if you need help choosing for an event.

Follow the storage directions on the packaging. Use clean tools, avoid leaving excess water in the cake, and keep paints away from direct sunlight and extreme heat. Allow moisture from use to dry before closing the container, and keep the container clean between uses.

Check the packaging for an expiration date or period-after-opening symbol. There is no single shelf-life answer for every product. If the marking is missing or unclear, send us a photo of the label and batch code so we can help confirm it.

Send us clear photos, the product name, and any batch code before trying to repair it or adding other ingredients. A photo alone may not confirm whether a product is suitable to use. For an item that arrived damaged, include your order number so we can review it.

A flat brush can pick up several adjacent colors for one-stroke designs. Choose a brush width that fits the color bands you want to load, and check the cake dimensions on the product page. Start with a small amount of water so the colors do not become overly wet.

Screen settings, lighting, the application surface, and the amount of water used can affect how a shade appears. Product photos are a guide. If you are matching a specific shade, email us before ordering.

Orders are processed and shipped within 2–3 business days after payment is confirmed. Weekends and public holidays are excluded. Carrier transit time is additional; choosing express shipping does not shorten processing time.

Standard U.S. shipping is $5, with free standard shipping on qualifying orders of $40 or more. Alaska and Hawaii are excluded from both offers. The shipping options and total shown at checkout apply to your order.

Yes. Shipping to Alaska and Hawaii is calculated at checkout using available USPS carrier rates. These destinations do not qualify for $5 shipping or free shipping on orders of $40 or more. Available services and delivery estimates depend on your destination and package.

We currently offer shipping within the United States. For questions about a destination outside the U.S., contact us before ordering.

Email us as soon as possible with your order number and the details. We will check what can be done; changes may not be possible once an order has shipped. Delivery estimates are not guarantees, and carrier delays can occur.

Check your shipping confirmation for a tracking link. If you cannot find it, check your spam folder or email us with your order number. Tracking updates may take time to appear after a label is created.

Check the delivery details, mailbox, building reception, and other likely drop-off locations, and ask others at your address whether they accepted it. Contact the carrier and email us with your order number and tracking details so we can help investigate.

Email us as soon as possible with your order number and the requested change. We will check the order status before confirming what is possible. Changes or cancellation cannot be guaranteed once processing or shipping has begun.

For larger orders, email us the products, quantities, destination, and event date, if applicable. We will confirm availability and any available options before you order.

You may request a return within 14 days of receiving your order. Items must be unopened, unused, and in their original packaging with seals intact. Customers pay return shipping for ordinary change-of-mind returns. Opened or used face and body paints are not eligible for change-of-mind returns.

Email colormatrixfx@gmail.com with your order number and the items you wish to return. Contact us before sending anything back so we can provide instructions and the correct return address. Approved refunds are issued to the original payment method after the return is received and inspected.

Contact us with your order number and photos of the issue. The unopened-item restriction does not prevent you from reporting these problems. We will review the issue and arrange an appropriate replacement or refund. You will not pay return shipping required to resolve a confirmed damaged-on-arrival, defective, or incorrectly supplied item.

Email colormatrixfx@gmail.com. For an existing order, include your order number so we can help you more efficiently.